{"id":6036,"date":"2025-04-07T16:43:11","date_gmt":"2025-04-07T14:43:11","guid":{"rendered":"https:\/\/genatronik.com\/?page_id=6036"},"modified":"2025-04-07T16:48:08","modified_gmt":"2025-04-07T14:48:08","slug":"remboursements","status":"publish","type":"page","link":"https:\/\/genatronik.com\/fr\/remboursements\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"
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Politique de remboursement et de retour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Notre promesse \u00e0 nos pr\u00e9cieux clients :<\/p>

Nous nous engageons \u00e0 \u00eatre votre partenaire de confiance en vous fournissant des produits de haute qualit\u00e9 au prix le plus bas, le service et la commodit\u00e9 que vous m\u00e9ritez. Si vous n'\u00eates pas enti\u00e8rement satisfait de votre achat, nous sommes l\u00e0 pour vous aider avec un \u00e9change, un retour ou une r\u00e9paration. Si vous avez re\u00e7u un article dont vous n'\u00eates pas satisfait, veuillez contacter le service client\u00e8le par e-mail Info@genatronik.com.<\/p>

Retours<\/p>

\u25c6 Tant que les produits ne sont pas endommag\u00e9s par l'homme, nous pouvons effectuer le remboursement pour n'importe quelle raison dans les 30 jours suivant la r\u00e9ception des produits.Mais vous devez payer des frais express.Notre politique dure 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis que vous avez re\u00e7u le produit, malheureusement nous ne pouvons pas vous offrir un remboursement ou un \u00e9change.<\/p>

Retour pour \u00e9change (le cas \u00e9ch\u00e9ant)<\/p>

Nous ne rempla\u00e7ons les articles que s'ils sont d\u00e9fectueux ou endommag\u00e9s. Si vous souhaitez l'\u00e9changer contre le m\u00eame article, n'h\u00e9sitez pas \u00e0 nous contacter \u00e0 l'adresse Info@genatronik.com, nous nous ferons un plaisir de vous aider.<\/p>

Veuillez nous contacter par e-mail pour demander une adresse de retour avant de nous renvoyer le produit.<\/p>

Courriel : Info@genatronik.com<\/p>

Nous ne pouvons pas effectuer de remboursement si l'une des deux situations suivantes se produit.<\/p>

  1. Envoyer des produits \u00e0 une mauvaise adresse (y compris retourner directement au lieu d'exp\u00e9dition sans nous contacter).<\/li>
  2. Choisissez la m\u00e9thode de retour pour le contre-remboursement.<\/li><\/ol>

    Remboursements (le cas \u00e9ch\u00e9ant)<\/p>

    \u25c6 Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un e-mail pour vous informer que nous avons re\u00e7u votre article retourn\u00e9. Si vous \u00eates approuv\u00e9, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre carte de cr\u00e9dit ou \u00e0 votre mode de paiement original, dans un d\u00e9lai de 7 jours ouvrables.<\/p>

    \u25c6 Il vous incombe de payer les frais d'exp\u00e9dition pour le retour de votre article. Les frais d'exp\u00e9dition ne sont pas remboursables. Si vous recevez un remboursement, les frais de retour seront d\u00e9duits de votre remboursement.<\/p>

    Le d\u00e9lai d'\u00e9change peut varier en fonction de votre lieu de r\u00e9sidence. Si vous exp\u00e9diez un article de plus de $75, il est pr\u00e9f\u00e9rable de choisir un service d'exp\u00e9dition avec suivi ou d'acheter une assurance d'exp\u00e9dition. Nous ne pouvons pas vous rembourser si nous ne pouvons pas recevoir votre article retourn\u00e9.<\/p>

    \u25c6 Articles sold\u00e9s (le cas \u00e9ch\u00e9ant)<\/p>

    Seuls les articles \u00e0 prix normal peuvent \u00eatre rembours\u00e9s, les articles sold\u00e9s ne peuvent malheureusement pas \u00eatre rembours\u00e9s.<\/p>

    Remboursements tardifs ou manquants (le cas \u00e9ch\u00e9ant)<\/p>

    Si vous n'avez pas encore re\u00e7u de remboursement, v\u00e9rifiez d'abord votre compte bancaire. Contactez ensuite la soci\u00e9t\u00e9 \u00e9mettrice de votre carte de cr\u00e9dit, car il peut s'\u00e9couler un certain temps avant que votre remboursement ne soit officiellement comptabilis\u00e9. Si vous avez fait tout cela et que vous n'avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 l'adresse suivante : Info@genatronik.com.<\/p>

    \u00a0<\/p>

    \u00a0<\/p>

    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Refund and Returns Policy Our Promise to our Valued Customers: We are committed to being your trusted partner by delivering the high quality products with lowest price, service and convenience you deserve. 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