{"id":6036,"date":"2025-04-07T16:43:11","date_gmt":"2025-04-07T14:43:11","guid":{"rendered":"https:\/\/genatronik.com\/?page_id=6036"},"modified":"2025-04-07T16:48:08","modified_gmt":"2025-04-07T14:48:08","slug":"ruckerstattung_ruckgaben","status":"publish","type":"page","link":"https:\/\/genatronik.com\/de\/ruckerstattung_ruckgaben\/","title":{"rendered":"Erstattungs- und R\u00fcckgabebestimmungen"},"content":{"rendered":"
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Erstattungs- und R\u00fcckgabebestimmungen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Unser Versprechen an unsere gesch\u00e4tzten Kunden:<\/p>

Wir sind bestrebt, Ihr vertrauensw\u00fcrdiger Partner zu sein, indem wir Ihnen qualitativ hochwertige Produkte zum niedrigsten Preis, Service und Bequemlichkeit bieten, die Sie verdienen. Sollten Sie mit Ihrem Kauf nicht zufrieden sein, helfen wir Ihnen gerne mit einem Umtausch, einer R\u00fcckgabe oder einer Reparatur weiter. Wenn Sie einen Artikel von uns erhalten haben, mit dem Sie nicht zufrieden sind, wenden Sie sich bitte per E-Mail an unseren Kundendienst Info@genatronik.com<\/p>

R\u00fcckgabe<\/p>

\u25c6 Solange die Produkte keine k\u00fcnstliche Besch\u00e4digung haben, k\u00f6nnen wir die R\u00fcckerstattung f\u00fcr Sie aus irgendeinem Grund innerhalb von 30 Tagen nach Erhalt der Produkte vornehmen, aber Sie m\u00fcssen eine Expressgeb\u00fchr bezahlen. Wenn 30 Tage verstrichen sind, seit Sie das Produkt erhalten haben, k\u00f6nnen wir Ihnen leider keine R\u00fcckerstattung oder Austausch anbieten.<\/p>

\u25c6 R\u00fcckgabe bei Umtausch (falls zutreffend)<\/p>

Wir ersetzen nur Artikel, wenn sie defekt oder besch\u00e4digt sind. Wenn Sie es f\u00fcr das gleiche Element austauschen m\u00fcssen, f\u00fchlen Sie sich bitte frei, uns zu kontaktieren Info@genatronik.com , wir sind froh, zu helfen.<\/p>

Bitte kontaktieren Sie uns vor der R\u00fccksendung per E-Mail, um eine R\u00fccksendeadresse anzufordern.<\/p>

E-Mail: Info@genatronik.com<\/p>

Wir k\u00f6nnen keine Erstattung vornehmen, wenn eine der beiden folgenden Situationen eintritt.<\/p>

  1. Produkte an eine falsche Adresse zu senden (einschlie\u00dflich der R\u00fccksendung direkt an den Versandort, ohne uns zu kontaktieren).<\/li>
  2. W\u00e4hlen Sie die R\u00fcckgabemethode f\u00fcr die Nachnahme.<\/li><\/ol>

    Erstattungen (falls zutreffend)<\/p>

    Sobald wir Ihre R\u00fccksendung erhalten und gepr\u00fcft haben, senden wir Ihnen eine E-Mail, um Sie dar\u00fcber zu informieren, dass wir Ihren zur\u00fcckgesendeten Artikel erhalten haben. Wir werden Sie auch \u00fcber die Genehmigung oder Ablehnung Ihrer R\u00fcckerstattung benachrichtigen. wenn Sie genehmigt werden, dann wird Ihre R\u00fcckerstattung bearbeitet und eine Gutschrift wird automatisch auf Ihre Kreditkarte oder urspr\u00fcngliche Zahlungsmethode innerhalb von 7 Werktagen angewendet werden.<\/p>

    Sie sind f\u00fcr die Zahlung Ihrer eigenen Versandkosten f\u00fcr die R\u00fccksendung Ihres Artikels verantwortlich. Die Versandkosten sind nicht erstattungsf\u00e4hig. Wenn Sie eine R\u00fcckerstattung erhalten, werden die Kosten f\u00fcr den R\u00fcckversand von Ihrer R\u00fcckerstattung abgezogen.<\/p>

    Wenn Sie f\u00fcr den Austausch zur\u00fcckkehren, werden wir das Element, das Sie nach Erhalt Ihrer zur\u00fcckgegeben product.The Austausch Zeit kann variieren, je nachdem, wo Sie live.If Sie ein Element \u00fcber $75 Versand sind, sollten Sie besser die Wahl einer verfolgbaren Versand-Service oder Kauf Versandversicherung. Wir k\u00f6nnen Sie nicht zur\u00fcckerstatten, wenn wir Ihre zur\u00fcckgegebenen Artikel nicht erhalten k\u00f6nnen.<\/p>

    \u25c6 Verkaufsartikel (falls zutreffend)<\/p>

    Nur Artikel zum regul\u00e4ren Preis k\u00f6nnen zur\u00fcckerstattet werden, Ausverkaufsartikel k\u00f6nnen leider nicht zur\u00fcckerstattet werden.<\/p>

    \u25c6 Versp\u00e4tete oder fehlende Erstattungen (falls zutreffend)<\/p>

    Wenn Sie noch keine R\u00fcckerstattung erhalten haben, pr\u00fcfen Sie zun\u00e4chst Ihr Bankkonto erneut. Wenden Sie sich dann an Ihr Kreditkartenunternehmen, da es einige Zeit dauern kann, bis die R\u00fcckerstattung offiziell verbucht wird, und dann an Ihre Bank. Wenn Sie all dies getan haben und Ihre R\u00fcckerstattung immer noch nicht erhalten haben, kontaktieren Sie uns bitte unter Info@genatronik.com<\/p>

    \u00a0<\/p>

    \u00a0<\/p>

    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Refund and Returns Policy Our Promise to our Valued Customers: We are committed to being your trusted partner by delivering the high quality products with lowest price, service and convenience you deserve. 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